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    Terms of Service

    Last updated: 10/30/2026

    1. Legally Binding Agreement

    These Comprehensive Terms of Service ("Terms") constitute a legally binding contract between you (the "Client," "User," or "Entity") and SecondDesk Services ("Company," "we," or "us"). By registering for, accessing, or utilizing our software, CRM platforms, managed services, or associated digital services (collectively, the "Services"), you explicitly acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms. If you do not possess the legal authority to bind your entity, or if you do not agree with these Terms in their entirety, you are strictly prohibited from accessing the Services.

    2. Software as a Service (SaaS) License

    Subject to your continuous compliance with these Terms and timely payment of all applicable fees, SecondDesk Services grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations. Under this strict license, you shall not:

    • Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software provided;
    • Resell, sub-license, distribute, or operate the Services in a time-sharing or service bureau capacity without explicit written authorization;
    • Utilize the Services to transmit malicious code, spam, or engage in activities that violate any local, state, federal, or international telecommunications and anti-spam laws (including TCPA, CAN-SPAM, etc.);
    • Bypass, circumvent, or disable any security or rate-limiting mechanisms implemented within the Services;
    • Infringe upon the intellectual property rights, trademarks, or proprietary data of SecondDesk Services or any third party.

    3. Usage-Based Billing & Financial Obligations

    While core subscription tiers carry fixed monthly fees, certain functionalities—specifically telecommunications (SMS, MMS, Voice) and advanced service processing—are strictly billed on a usage basis. You agree to maintain a valid payment method on file and authorize us to automatically charge for both subscription renewals and accrued usage fees. Failure to remit payment may result in immediate suspension or termination of your infrastructure access.

    4. Absolute Disclaimer of Warranties

    THE SERVICES ARE PROVIDED ON an "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. SECONDDESK SERVICES EXPLICITLY DISCLAIMS ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR ENTIRELY SECURE FROM MALICIOUS INTRUSION.

    5. Strict Limitation of Liability

    UNDER NO CIRCUMSTANCES SHALL SECONDDESK SERVICES, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICES. IN ALL CASES, OUR MAXIMUM AGGREGATE LIABILITY TO YOU SHALL BE STRICTLY LIMITED TO THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

    6. Indemnification

    You agree to fully indemnify, defend, and hold harmless SecondDesk Services from any claims, damages, liabilities, or legal fees arising from your breach of these Terms, your violation of any laws (especially telemarketing and privacy laws), or your misuse of the provided managed services and communication tools.

    7. Termination & Service Modifications

    We reserve the unilateral right to suspend or terminate your access to the Services immediately, with or without notice, for any material breach of these Terms. Furthermore, we reserve the right to modify, deprecate, or alter features of the Services at our discretion to maintain system integrity and compliance.

    8. Contact Information

    If you have any questions about these Terms, please contact us at support@seconddesk.com or call us at 469-966-2797.